|ACCEPTABLE USE POLICY
Zanadoo's Acceptable Use Policy ("AUP") is provided to give
our customers and users a clear understanding of what Zanadoo expects of them while using
the service. All users of Zanadoo's Internet services: those who access some of our
Services but do not have accounts, as well as those who pay a service fee to subscribe to
the Services, must comply with this AUP and our TOS (Terms of Service).
Use of Zanadoo Service constitutes acceptance and agreement to Zanadoo's AUP as well as
Zanadoo's TOS (Terms of Service)
IMPORTANT NOTICE: *All Payments To Zanadoo Are Non-Refundable*
We support the uncensored flow of information and ideas over the
Internet and do not actively monitor subscriber activity under normal circumstances.
Similarly, we do not exercise editorial control over the content of any web site, e-mail
transmission, newsgroups, or other material created or accessible over or through the
services, except for certain proprietary Web sites. However, in accordance with our TOS
(Terms of Service), we may remove any materials that, in our sole discretion, may be illegal may subject us to liability, or which may violate this AUP. Zanadoo may cooperate
with legal authorities and/or third parties in the investigation of any suspected or
alleged crime or civil wrongdoing. Your violation of this AUP may result in the suspension
or immediate termination of either your Zanadoo account or other actions as detailed in
Section 3 WITHOUT PRIOR NOTICE.
This document is intended to provide a basic understand of Zanadoo's Acceptable Use
Policy. The following are guidelines for the establishment and enforcement of Zanadoo's
- Ensure reliable service to our customers
- Ensure security and privacy of our systems and network, as well as the networks and
systems of others
- Comply with existing laws
- Maintain our reputation as a responsible service provider
- Encourage responsible use of the Internet and discourage activities which reduce the
usability and value of Internet services
- Preserve the value of Internet resources as a conduit for free expression and exchange
- Preserve the privacy and security of individual users
Zanadoo intends to provide its customers access to everything the
Internet has to offer. While the Zanadoo is firmly committed to the principles of free
speech, certain activities that may be damaging to the resources of both the Zanadoo and
the Internet and cannot be permitted under the guise of free speech. The resources of the
Zanadoo and the Internet are limited, and abuse of these resources by one user has a
negative impact on the entire community.
We do not routinely monitor the activity of accounts except for measurements of system
utilization and the preparation of billing records. However, in our efforts to promote
good citizenship within the Internet community, we will respond appropriately if we become
aware of inappropriate use of our service.
You may not use your virtual site to publish material, which Zanadoo.Net determines, at
its sole discretion, to be unlawful, indecent or objectionable. For purposes of this
policy, "material" refers to all forms of communications including narrative
descriptions, graphics (including photographs, illustrations, images, drawings, logos),
executable programs, video recordings, and audio recordings.
If a Zanadoo account is used to violate the Acceptable Use Policy or our TOS, we reserve
the right to terminate your service without notice. We prefer to advise customers
of inappropriate behavior and any necessary corrective action, however, flagrant
violations of the Acceptable Use Policy will result in immediate termination of service.
Our failure to enforce this policy, for whatever reason, shall not be construed as a
waiver of our right to do so at any time.
As a member of our network community, you must use your Internet access responsibly. If
you have any questions regarding this policy, please contact us at firstname.lastname@example.org.
VIOLATIONS OF Zanadoo ACCEPTABLE USE POLICY
The following constitute violations of this AUP:
- Illegal use: Zanadoo's services may not be used for illegal purposes, or in
support of illegal activities. Zanadoo reserves the right to cooperate with legal
authorities and/or injured third parties in the investigation of any suspected crime or
- Harm to minors: Use of the Zanadoo service to harm, or attempt to harm, minors in
any way, including, but not limited to child pornography.
- Threats: Use of the Zanadoo service to transmit any material (by e-mail,
uploading, posting or otherwise) that threatens or encourages bodily harm or destruction
- Harassment: Use of the Zanadoo service to transmit any material (by e-mail,
uploading, posting or otherwise) that harasses another.
- Fraudulent activity: Use of Zanadoo service to make fraudulent offers to sell or
buy products, items, or services, or to advance any type of financial scam such as
"pyramid schemes," "ponzi schemes," and "chain letters."
- Forgery or impersonation: Adding, removing or modifying identifying network
header information in an effort to deceive or mislead is prohibited. Attempting to
impersonate any person by using forged headers or other identifying infrmation is
prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.
- Unsolicited commercial e-mail / Unsolicited bulk e-mail (SPAM) Use of the Zanadoo
service to transmit any unsolicited commercial or unsolicited bulk e-mail is expressly
prohibited. Violations of this type will result in the immediate termination of the
offending Zanadoo account.
BEGINNING IMMEDIATELY, anyone hosting websites or services on their server that
support spammers or cause any of our IP space to be listed in any of the various Spam
Databases will have their server immediately removed from our network. The server will not
be reconnected until such time that you agree to remove ANY and ALL traces
of the offending material immediately upon reconnection and agree to allow us access to
the server to confirm that all material has been COMPLETELY removed. Severe
violations may result in immediate and permanent removal of the server from our network
without notice to the customer. Any server guilty of a second violation WILL be
immediately and permanently removed from our network without notice.
- E-mail / News Bombing: Malicious intent to impede another person's use of
electronic mail services or news will result in the immediate termination of the offending
- E-mail / Message Forging: Forging any message header, in part or whole, of any
electronic transmission, originating or passing through the Zanadoo service is in
violation of this AUP.
- Usenet SPAMing:
Zanadoo has a zero tolerance policy for the
use of its network for the posting of messages or commercial advertisements, which violate
the rules, regulations, FAQ or charter of any newsgroups or mailing list. Commercial
messages that are appropriate under the rules of a newsgroup or mailing list or that are
solicited by the recipients are permitted.
- Unauthorized access:
Use of the Zanadoo service to access, or
to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate,
security measures of Zanadoo's or another entity's computer software or hardware,
electronic communications system, or telecommunications system, whether or not the
intrusion results in the corruption or loss of data, is expressly prohibited and the
offending Zanadoo account is subject to immediate termination.
- Copyright or trademark infringement:
Use of the Zanadoo
service to transmit any material (by e-mail, uploading, posting or otherwise) that
infringes any copyright, trademark, patent, trade secret or other proprietary rights of
any third party, including, but not limited to, the unauthorized copying of copyrighted
material, the digitization and distribution of photographs from magazines, books, or other
copyrighted sources, and the unauthorized transmittal of copyrighted software.
- Collection of personal data: Use of the Zanadoo service to collect, or attempt to
collect, personal information about third parties without their knowledge or consent.
- Network disruptions and unfriendly activity:
Use of the
Zanadoo service for any activity which affects the ability of other people or systems to
use Zanadoo Services or the Internet. This includes "denial of service" (DOS)
attacks against another network host or individual user. Interference with or disruption
of other network users, services or equipment is prohibited. It is the Member's
responsibility to ensure that their network is configured in a secure manner. A Subscriber
may not, through action or inaction, allow others to use their network for illegal or
inappropriate actions. A Subscriber may not permit their network, through action or
inaction, to be configured in such a way that gives a third party the capability to use
their network in an illegal or inappropriate manner. Unauthorized entry and/or use of
another company and/or individual's computer system will result in immediate account
termination. Zanadoo will not tolerate any subscriber attempting to access the accounts of
others, or penetrate security measures of other systems, whether or not the intrusion
results in corruption or loss of data.
- Fraud: Involves a knowing misrepresentation or misleading statement, writing or
activity made with the intent that the person receiving it will act upon it.
- Infringement of Copyright, Patent, Trademark, Trade Secret, or Intellectual Property
Right: Distribution and/or posting of copyrighted or the aforementioned infringements
will not be tolerated.
- Distribution of Viruses: Intentional distributions of software that attempts to
and/or causes damage, harassment, or annoyance to persons, data, and/or computer systems
are prohibited. Such an offense will result in the immediate termination of the offending
- Inappropriate Use of Software: Use of software or any device that would
facilitate a continued connection, i.e. pinging, while using Zanadoo services could result
in suspension service.
- Third Party Accountability: Zanadoo subscribers will be held responsible and
accountable for any activity by third parties, using their account, that violates
guidelines created within the Acceptable Use Policy.
- Violation Of Zanadoo Virtual Accounts: It is absolutely forbidden to host
pornographic content or IRC servers on Virtual Server Accounts. Virtual Server Accounts
found hosting this material will be subject to immediate cancellation without refund.
You are responsible for any misuse of your account, even if the
inappropriate activity was committed by a friend, family member, guest or employee.
Therefore, you must take steps to ensure that others do not gain unauthorized access to
your account. In addition, you may not use your account to breach security of another
account or attempt to gain unauthorized access to another network or server.
- Your password provides access to your account. It is your responsibility to keep your
- Sharing your password and account access with unauthorized users is prohibited. You
should take care to prevent others from using your account since you will be held
responsible for such use.
- Attempting to obtain another user's account password is strictly prohibited, and may
result in termination of service.
- You must adopt adequate security measures to prevent or minimize unauthorized use of
You may not attempt to circumvent user authentication or security of
any host, network or account. This includes, but is not limited to, accessing data not
intended for you, logging into or making use of a server or account you are not expressly
authorized to access, or probing the security of other networks. Use or distribution of
tools designed for compromising security is prohibited. Examples of these tools include,
but are not limited to, password guessing programs, cracking tools or network probing
You may not attempt to interfere with service to any user, host or
network ("denial of service attacks"). This includes, but is not limited to,
"flooding" of networks, deliberate attempts to overload a service, and attempts
to "crash" a host.
Users who violate systems or network security may incur criminal or
civil liability. Zanadoo will cooperate fully with investigations of violations of systems
or network security at other sites, including cooperating with law enforcement authorities
in the investigation of suspected criminal violations.
Zanadoo accounts operate on shared resources. Excessive use or abuse of
these shared network resources by one customer may have a negative impact on all other
customers. Misuse of network resources in a manner which impairs network performance is
prohibited by this policy and may result in termination of your account.
You are prohibited from excessive consumption of resources, including
CPU time, memory, disk space and session time. You may not use resource-intensive programs
which negatively impact other customers or the performances of Zanadoo systems or
networks. Zanadoo reserves the right to terminate or limit such activities.
REPORTING VIOLATIONS OF Zanadoo AUP
Zanadoo requests that anyone who believes that there is a violation of this AUP direct the
information to the Abuse Department at email@example.com.
If available, please provide the following information:
- The IP address used to commit the alleged violation
- The date and time of the alleged violation, including the time zone or offset from GMT
- Evidence of the alleged violation
E-mail with full header information provides all of the above, as do
system log files. Other situations will require different methods of providing the above
information. Zanadoo may take any one or more of the following actions in response to
- Issue written or verbal warnings
- Suspend the Member's newsgroup posting privileges
- Suspend the Member's account
- Terminate the Member's account
- Bill the Member for administrative costs and/or reactivation charges
- Bring legal action to enjoin violations and/or to collect damages, if any, cause by
REVISIONS TO THIS ACCEPTABLE USE POLICY
Zanadoo reserves the right to revise, amend, or modify this AUP, our
TOS (Terms of Service) and our other policies and agreements at any time and in any
manner. Notice of any revision, amendment, or modification will be posted in accordance
with our TOS (Terms of Service).
Copyright 2002 Zanadoo
|TOS (Terms of Service)
IMPORTANT NOTICE: *All Payments To Zanadoo Are Non-Refundable*
Zanadoo ("The Company") agrees to furnish services to the Subscriber, subject to
the following TOS (Terms of Service).
Use of Zanadoo Service constitutes acceptance and agreement to Zanadoo's AUP as well as
Zanadoo's TOS (Terms of Service).
All provisions of this contract are subject to the TOS (Terms of
Service) of Zanadoo, Inc. and AUP (Acceptable Use Policy). The AUP may be changed from
time to time at the discretion of the Company. Subscriber understands that change to the
AUP by the Company shall not be grounds for early contract termination or non-payment.
This Agreement shall be construed in all respects in accordance with the laws of the state
of California, county of San Diego applicable to contracts enforceable in that state.
- Disclosure to Law Enforcement: The AUP
prohibits the use of our service for illegal activities. Therefore, Subscriber agrees that
the Company may disclose any and all subscriber information including assigned IP numbers,
account history, account use, etc. to any law enforcement agent who makes a written
request without further consent or notification to the Subscriber. In addition Zanadoo
shall have the right to terminate all service set forth in this Agreement.
- Service Rates:
Subscriber acknowledges that the nature of the
service furnished and the initial rates and charges have been communicated to Subscriber.
Subscriber is aware that the Company may prospectively change the specified rates and
charges from time to time. The promotional offer is contingent upon Company achieving and
maintaining its cost of service goals including but not limited to rates charged to
company by its suppliers.
Establishment of this service is dependent upon
receipt by the Company of payment of stated charges. Subsequent payments are due on the
anniversary date of the month for that month's service.
- Payments and Fees:
Credit cards that are declined for any
reason are subject to a $1.00 declination fee. Service will be interrupted on accounts
that reach 10 days past due. Service interrupted for nonpayment is subject to a $50
reconnect charge. Accounts not paid by due date are subject to a $7.95 late fee. Accounts
that are not collectable by Zanadoo may be turned over to an outside collection agency for
collection. If your account is turned over for collection, you agree to pay the company a
"Processing and Collection" Fee of not less than $50 nor more than $150. If you
desire to cancel your account, please follow the proper procedure to do this as outlined
in this TOS.
- Refund and Disputes:
All payments to Zanadoo, Inc. are
nonrefundable. This includes the one time setup fee and subsequent charges regardless of
usage. All overcharges or billing disputes must be reported within 60 days of the time the
dispute occurred. If you dispute a charge to your credit card issuer that, in Zanadoo's
sole discretion is a valid charge under the provisions of the TOS and /or AUP, you agree
to pay Zanadoo an "Administrative Fee" of not less than $50 and not more than
- Failure to Pay:
The Company may temporarily deny service or
terminate this Agreement upon the failure of Subscriber to pay charges when due. Such
termination or denial will not relieve Subscriber of responsibility for the payment of all
accrued charges, plus reasonable interest and any collection fees.
- Account Cancellation:
All requests for canceling accounts must
be made in writing with at least 30 days notice but not more than 60 days prior written
notice and sent to Zanadoo Attn: Cancellations, 7968 Arjons Drive Suite #A204 You must
have all account information to cancel.
Subscriber acknowledges that the service provided is of such a
nature that service can be interrupted for many reasons other than the negligence of the
company and that damages resulting from any interruption of service are difficult to
ascertain. Therefore, subscriber agrees that the company shall not be liable for any
damages arising from such causes beyond the direct and exclusive control of the company.
Subscriber further acknowledges that the company's liability for its own negligence may
not in any event exceed an amount equivalent to charges payable by subscriber for services
during the period damages occurred. In no event shall the company be liable for any
special or consequential damages, loss or injury.
- New Domain Accounts:
All new webhosting accounts involving new
domains will be set up and entered into our DNS servers within 3 to 5 business days or
less. Due to unforeseen complications, however, this process may sometimes require up to 7
business days. If the new domain is registered by the account holder, there will be no
handling fee. If the domain is registered by Zanadoo, Inc. on behalf of the account holder
a handling fee will be incurred.
- Transfer of Domains:
New webhosting accounts which involve the
transfer of a domain from another provider to Zanadoo, Inc. will require a minimum of
seven (7) days to be set up and entered into our DNS servers. In some cases, such
transfers may take up to sixty (60) days. Due to the unpredictable nature of the transfer
process, no guarantees are made regarding the amount of time a specific transfer may take.
If the transfer of the domain is done by Zanadoo, Inc. on behalf of the account holder a
handling fee will be incurred. If the customer cancels service during the transfer period
for any reason, all charges are considered earned.
- Support Boundaries:
Zanadoo, provides technical support to our
subscribers (except for few holidays and short company meetings when we close our center.)
We limit our technical support to our area of expertise. The following is our guidelines
when providing support: Zanadoo provides support related to your server or virtual site
physical functioning. Zanadoo does not offer tech support for application specific issues
such as cgi programming, html or any other such issue. Zanadoo does not provide technical
support for YOUR customers. If you can email, we encourage you to email firstname.lastname@example.org for assistance.
- SPAM and Unsolicited Commercial Email (UCE):
Zanadoo takes a zero tolerance approach to the sending of Unsolicited
Commercial Email (UCE) or SPAM over our network. Very simply this means that customers of
Zanadoo may not use or permit others to use our network to transact in UCE. Customers of
Zanadoo may not host, or permit hosting of, sites or information that is advertised by UCE
from other networks. Violations of this policy carry severe penalties, including
termination of service.
Violation of Zanadoo's SPAM policy will result in severe penalties.
Upon notification of an alleged violation of our SPAM policy, Zanadoo or anyone designated by Zanadoo
will initiate an immediate investigation (within 64 hours of notification). During the
investigation, Zanadoo or anyone designated by Zanadoo may restrict customer access to the network to prevent
further violations. If a customer is found to be in violation of our SPAM policy, Zanadoo
or anyone designated by Zanadoo may, at its sole discretion, restrict, suspend or terminate customer's account.
Further, Zanadoo reserves the right to pursue civil remedies for any costs associated with
the investigation of a substantiated policy violation. Zanadoo will notify law enforcement
officials if the violation is believed to be a criminal offense. You also agree to pay any
charges that Zanadoo recieves from it's ISP's as a result of your actions or any actions of
the users of your web site.
First violations of this policy will result in an
"Administrative Fee" of $250 and your account will be reviewed for possible
immediate termination. A second violation will result in an "Administrative Fee"
of $500 and immediate termination of your account. Users who violate this policy agree
that in addition to these "Administrative" penalties, they will pay
"Research Fees" not to exceed $175 per hour that Zanadoo or any designated personnel
must spend to investigate the matter. PLEASE, DO NOT SPAM from your account.
As our Customers are ultimately responsible for the actions of their
clients over the Zanadoo network, it is advisable that Customers develop a similar, or
stricter, policy for their clients.
BEGINNING IMMEDIATELY, anyone hosting websites or services on their server that
support spammers or cause any of our IP space or the IP space of our service providers to be listed in
any of the various Spam Databases will have their server or/and virtual immediately
removed from our network. The server or/and virtual server will not be reconnected until
such time that you agree to remove ANY and ALL traces of the offending
material immediately upon reconnection and agree to allow us or anyone we appoint access
to the server to confirm that all material has been COMPLETELY removed. Severe
violations may result in immediate and permanent removal of the server and/or virual
server from our network without notice to the customer. Any server and/or virtual server
guilty of a second violation WILL be immediately and permanently removed from our
network without notice.
- IP Address Ownership:
If Zanadoo assigns Customer an Internet
Protocol address for Customer's use, the right to use that Internet Protocol address shall
belong only to Zanadoo or our our service providers, and Customer shall have no right to use that Internet Protocol
address except as permitted by Zanadoo in its sole discretion in connection with the
Services, during the term of this Agreement. Zanadoo or our service providers shall maintain and control ownership
of all Internet Protocol numbers and addresses that may be assigned to Customer by
Zanadoo, and Zanadoo reserves the right to change or remove any and all such Internet
Protocol numbers and addresses, in its sole and absolute discretion. Our allocation of IP
addresses is limited by ARIN's new policies. These new policies state that use of IP
addresses for IP based virtual hosts will not be accepted as justification for new IP
addresses.We will periodically review IP address usage, and if we find that clients are
using IP addresses where name-based hosting could be used, we will revoke authorization to
use those IP addresses that could be used with name-based hosting.
- Bandwidth and Disk Usage:
Customer agrees that bandwidth and
disk usage shall not exceed the number of megabytes per month for the Services ordered by
Customer on the Order Form (the "Agreed Usage"). Zanadoo will monitor Customer's
bandwidth and disk usage. Zanadoo shall have the right to take corrective action if
Customer's bandwidth or disk usage exceeds the Agreed Usage. Such corrective action may
include the assessment of additional charges, disconnection or discontinuance of any and
all Services, or termination of this Agreement, which actions may be taken is in Zanadoo's
sole and absolute discretion. If Zanadoo takes any corrective action under this section,
Customer shall not be entitled to a refund of any fees paid in advance prior to such
action. In the event that a customer exceeds the included allocation, Zanadoo may, at
its sole discretion, collect a deposit, in an amount determined by Zanadoo, against
customer's credit card on file with Zanadoo.
- System and Network Security:
Users are prohibited from
violating or attempting to violate the security of the Zanadoo Network.
Violations of system or network security may result in civil or criminal liability.
Zanadoo will investigate occurrences, which may involve such violations and may involve,
and cooperate with, law enforcement authorities in prosecuting Users who are involved in
such violations. These violations include, without limitation:
- Accessing data not intended for such User or logging into a server or account, which
such User is not authorized to access.
- Attempting to probe, scan or test the vulnerability of a system or network or to breach
security or authentication measures without proper authorization.
- Attempting to interfere with service to any user, host or network, including, without
limitation, via means of overloading, "flooding", "mail bombing" or
- Forging any TCP/IP packet header or any part of the header information in any e-mail or
- Taking any action in order to obtain services to which such User is not entitled.
Notification of Violation:
Zanadoo is under no duty to look at each customer's or user's
activities to determine if a violation of the AUP has occurred, nor do we assume any
responsibility through our AUP to monitor or police Internet-related activities.
First violation: Any User, which Zanadoo determines to have violated
any element of this Acceptable Use Policy, shall receive an email, warning them of the
violation. The service may be subject at Zanadoo's discretion to a temporary suspension
pending a User's agreement in writing, to refrain from any further violations.
- Second Violation:
Users that Zanadoo determines to have committed a
second violation of any element of this Acceptable Use Policy shall be subject to
immediate suspension or termination of service without further notice.
We reserve the right, to drop the section of IP space involved in
Spam or Denial-of-Service complaints if it is clear that the offending activity is causing
great harm to parties on the Internet. In particular, if open relays are on your network
or a customer's network, or if denial of service attacks are originating from your
network. In certain rare cases, we may have to do this before attempting to contact you.
If we do this, we will contact you as soon as is feasible.
Suspension of Service or Cancellation:
Zanadoo reserves the
right to suspend network access to any customer if in the judgment of the Zanadoo network
administrators the customer's server is the source or target of the violation of any of
the other terms of the AUP or for any other reason which Zanadoo chooses. If inappropriate
activity is detected, all accounts of the Customer in question will be deactivated until
an investigation is complete. Prior notification to the Customer is not assured. In
extreme cases, law enforcement will be contacted regarding the activity. The customer will
not be credited for the time the customer's machines were suspended.
Zanadoo reserves the right to amend its policies at any time. All
Sub-Networks, resellers and managed servers of Zanadoo must adhere to the above policies.
Failure to follow any term or condition will be grounds for immediate Cancellation. You
will be held responsible for the actions of your clients in the matter described on these
Terms and conditions. Therefore, it is in your best interest to implement a similar or
Indemnification: Zanadoo wishes to emphasize that in agreeing to the Zanadoo
Acceptable Use Policy (AUP) and Terms of Service (ToS), customer indemnifies Zanadoo for
any violation of the Acceptable Use Policy (AUP) and Terms of Service (ToS) that results
in loss to Zanadoo or the bringing of any claim against Zanadoo by any third-party. This
means that if Zanadoo is sued because of a customer's or a customer of a customer's
activity, the customer will pay any damages awarded against Zanadoo, plus all costs and
You must provide us with, and keep
current, good contact information for you. E-mail, fax, and telephone contacts are used,
in that order of preference.
Responsability for Content:
A waiver by the Company of any breach of any provision of this
Agreement by Subscriber shall not operate as or be construed as a continuing or subsequent
waiver thereof or as a waiver of any breach of any other provision thereof.
Subscriber shall not transfer or assign this Agreement without the
prior written consent of the Company. Company may assign Agreement at anytime without
consent from or notice to Subscriber. Company reserves right to cancel customers rights
under this contract at anytime without further obligation.
Zanadoo takes no responsibility for any material input by others and
not posted to the Zanadoo Network by Zanadoo. Zanadoo is not responsible for the content
of any other websites linked to the Zanadoo Network; links are provided as Internet
navigation tools only. Zanadoo disclaims any responsibility for any such inappropriate use
and any liability to any person or party for any other person or party's violation of this
Zanadoo is not responsible for any damages your business may suffer.
Zanadoo does not make implied or written warranties for any of our services. Zanadoo
denies any warranty or merchantability for a specific purpose. This includes loss of data
resulting from delays, non-deliveries, wrong delivery, and any and all service
interruptions caused by Zanadoo.
It is absolutely forbidden to host pornographic content or IRC
servers on Virtual Server Accounts. Virtual Server Accounts found hosting this material
will be subject to immediate cancellation without refund.
You, as Zanadoo's customer, are
solely responsible for the content stored on and served by your Zanadoo server.
Refunds for web hosting are given within the first thirty (30) days for web hosting if requests are made in writing to Zanadoo. Zanadoo Dedicated Servers and VPS servers are excluded from this refund policy. When you request a refund please provide the reason why. To cancel your web hosting after thirty (30) days, simply cancel in the online members area and you will not be re-billed. If you request a refund or cancel your web hosting make sure to backup your web site first.
You, agree that for every fraudulent order you submit to Zanadoo you will pay Zanadoo an administrative fee of not less than $4,900 but up to $100,000 or more. By submitting a fraudulent order you also agree to pay all attorneys fees, court costs and any costs involved in processing your fraudulent order. If you submit an invalid credit card number Zanadoo will attempt to contact you, so make sure all your contact information is correct. A fraudulent order is knowingly entering false information, in the attempt to gain service with out paying for it.